Scati Remote Assistant: comprehensive support solution, security and visualization

Diseñada para ofrecer asistencia profesional en entornos donde no siempre es posible contar con personal físico, the solution Scati Remote Assistant combina además seguridad y comunicación visual, a través de un tótem interactivo, desde un único dispositivo.

The system Remote Assistant of Scati proporciona una gestión segura e interactiva a través de un tótem digital instalado en puntos estratégicos, desde el que los usuarios pueden establecer una videollamada directa con un operador del centro de control con solo pulsar un botón.

La gestión se realiza desde la plataforma centralizada Scati Sentry, que permite a los operadores atender la llamada, visualizar al usuario, consultar planos, acceder a las cámaras de vigilancia del entorno y activar funciones asociadas a la atención o a la seguridad.

The entire remote assistance process is carried out from a single device, which ensures a quick response, control and operational efficiency, through a robust, accessible and functional interactive kiosk.

With a vandal-resistant structure for use in public spaces or critical areas, the kiosk is equipped with a camera to view the user clearly; and audio system with microphone and speaker for smooth communication, a large-format industrial touchscreen and an integrated computer for management.

Scati Remote Assistant, which can visually adapt to the corporate identity of each client, also allows the broadcasting of audio messages in emergency or warning situations, offering an additional layer of security.

When not in use, The totem can be used as a digital signage screen to display promotional, informational or corporate content.

This versatility makes the device a multifunctional resource that combines assistance, prevention and visual communication.

This solution can be installed in all types of environments that require remote attention. In corporate or residential buildings it facilitates access control for visitors from a centralized center; in banks, shopping centers and public administrations it provides assistance without on-site staff, even outside regular hours, and in hotels, parking lots or service stations it provides punctual support in locations without constant supervision.

Benefits of Remote Assistant

• Resource optimization: reduces the need for on-site staff at each service point, improving operational costs while allowing professionals to focus on other tasks.
• Professional and centralized attention: ensures uniform and specialized care from a control center, operated by trained personnel with access to all associated systems.
• Immediate user response: provides real-time assistance at the push of a button, improving service perception and speeding up incident resolution.
• Strengthening security: integrates surveillance cameras, automatic alerts and deterrent features that facilitate environment monitoring and a swift response to potentially conflicting situations.
• Operational versatility: se adapta con facilidad a distintos entornos, sectores y necesidades, desde puntos de información hasta asistencia técnica o control de accesos.
• Uso inteligente del dispositivo: el tótem puede funcionar también como pantalla de digital signage cuando no está en uso para comunicar mensajes corporativos, informativos o promocionales.