Genetec Security Center protects the operations of Tottus supermarkets in Chile

This renowned supermarket chain of the Falabella Group, con 140 establishments in Chile and Peru, has unified its security systems with this platform.

Within the Falabella Group, its company Tottus is the one that processes the most sales transactions. Just in its stores in Chile, it records nearly six million transactions, monthly, a figure much higher than that of other chains. Por esta razón, part of its vision is to increasingly automate its processes to support business growth.

Until now, Tottus worked with different video surveillance systems, access control and intrusion to ensure security within its stores. This diversity of platforms generated many delays in incident response and therefore required unifying the operation of all of them.

Among other requirements, the unified platform had to be flexible, support hardware from different manufacturers and be scalable to support their growth plans, in addition to meeting the company's high cybersecurity standards.

The unification of the Omnicast video surveillance system and the Synergis access control system Genetec responds to incidents more efficiently, to the point that the times for this have been reduced by a 90%.

With the unified Genetec Security Center platform, the integration of the fire and intrusion systems has also been achieved, thus centralizing all alarms in a single interface.

All systems have been installed on Streamvault servers, also from this manufacturer, which currently manage a high bandwidth of about 6.500 cameras.

Another advantage for Tottus is being able to quickly anticipate theft in their establishments using Genetec's KiwiVision video analytics at perimeters, as well as with Autovu license plate recognition to have a detailed record

The direct result of installing this unified platform has been the improvement of security inside the stores, to the point that with Security Center Omnicast, Tottus has doubled the number of surveillance cameras installed in each store and reduced a 90% the response time to incidents.

In addition, thanks to the video resolution and the ease of the platform to check incidents, security operators have been able to share key information with the police to verify the crime.