Honda Japan trusts Vivotek to secure its dealerships

License plate recognition cameras have been installed in dealerships Vivotek IP9172-LPC. An easy-to-install model that captures clear images even at night, when vehicles have their lights on.

Honda Cars, the Honda Japan car dealership, has more than 2.000 sales outlets in Hokkaido, Honshu, Shikoku, Kyushu and Okinawa, where they offer sales services, inspection, maintenance, and repair.

The contracts for the surveillance system at some distribution points were about to expire and it was necessary to integrate the surveillance system with the license plate recognition software to speed up service procedures, improving overall service quality. To meet these requirements, Honda Cars comenzó a buscar un sistema de seguridad más adecuado.

Dado que Honda Cars tiene un alto tráfico diario de clientes y vehículos, la prioridad era mejorar la calidad del servicio al cliente. Los sistemas de seguridad actualmente disponibles en el mercado tienen bajos niveles de estabilidad y carecen de funciones de zoom y enfoque automáticos.

Besides, los puntos de venta de los concesionarios normalmente abren desde la mañana hasta la noche, y la intensidad de la luz también afecta la claridad de la imagen de la cámara. Therefore, la instalación de equipos inadecuados solo aumentaía la mano de obra desplegada y el costo de mantenimiento.

On the other hand, la sala de recepción y las instalaciones de M&R están ubicadas en dos áreas separadas a cierta distancia, And it is difficult for the service staff to provide timely assistance when the store is busy; Even with service appointments made in advance, Customers may not receive immediate attention when they arrive at the store, Which has led to a growing number of complaints.

The answer to these challenges was found in the license plate recognition camera Vivotek IP9172-LPC. A model that is easy to install and quickly captures clear images. Even at night, when vehicles have their lights on, Which usually affects the clarity of the images of license plates captured by cameras, This model can still maintain a high level of image clarity.

In a strong light contrast environment, las imágenes que captura esta cámara no estarán sobreexpuestas ni indistinguiblemente oscuras. La cámara de reconocimiento de matrículas IP9172-LPC ofrece imágenes de vídeo de alta calidad.

Vivotek ha cooperado con su socio Forcemedia para integrar el sistema de reconocimiento de matrículas Vehicle Vision de PMC, que captura imágenes de matrículas a través de la cámara y se conecta con el sistema interno de gestión de información del cliente de Honda Cars. Permite mostrar en tiempo real los propósitos de visita de los clientes y los registros relacionados de personal de servicio.

Cuando los clientes ingresan en la tienda, los representantes de ventas pueden darles la bienvenida de inmediato a través del intercomunicador, or even accompany them to their designated seats in the reception area, simultaneously gaining knowledge of their waiting time and progress.

Through seamless recognition of the customer's background information, the service traffic flow can be significantly optimized to ultimately enhance the overall quality of operations and the level of customer satisfaction, offering the most hospitable service.

Vivotek and its partner Forcemedia have adapted security solutions for car dealerships and have expanded the scope of service to dealerships of other car manufacturers throughout Japan, in addition to Honda Cars.

The Vivotek IP9172-LPC license plate recognition camera captures clear images and is capable of precise recognition, which allows us to provide smooth and high-quality services, significantly improving customer satisfaction.

On the other hand, the camera captures images that are not easily affected by ambient light and there are almost no restrictions regarding the installation location, which reduces the installation barrier and cost, explains a PMC system administrator.

At the moment, Vivotek has expanded this security solution to more than 20 dealer points of sale in Japan and will continue to expand the application coverage in the future, raising the service quality of local car dealerships.