Teltronic presents the new version of its Integrated Control Center solution

The objective of this control and coordination center solution -CeCoCo- of Teltronic is to improve the efficiency and capabilities of emergency services, which has a touch and configurable interface.

The Spanish company Teltronic, subsidiary of Yvytera Group, has presented a new version of its CeCoCo control center, a solution that is the result of years of experience and product R&D for the professional communications market, with the features and functionalities of professional systems designed for large control centers.

The new version responds to the guidelines drawn by the NG112 initiatives (next generation emergency services en Europa) y NG9-1-1 (in North America) and that are aimed at improving both the interoperability of emergency services, such as communication between them and citizens through the use of VoIP calls, text messages, images or videos.

This solution is suitable for coordination and control centers of State Security Bodies, emergency care and other settings, like transportation, where it is necessary to integrate communications between several networks of this type.

Specifically, The new version of the Integrated Control Center is configured as a computer system that integrates various voice communications, data and multimedia between different networks (digital radio communication systems, analog, telefónica, cellular mobile systems, etc.), thus allowing efficient communications and better information management in emergency situations and critical environments.

Thanks to its modular and scalable structure, The system adapts to the needs of each client and each environment, to configure and expand the system gradually with new software licenses and new operator positions.

Added to this is its open platform, since the solution has been designed from market hardware components and using standard protocols. Its internal structure is native SIP, which results in its high communications switching capacity for the deployment of systems with a large number of operator positions, that generate high call traffic and simultaneous multi-conferences.

With an operational 24/7, offers a level of active-active redundancy, both at the hardware and services level (calls, messages, contacts, alarms and recordings); It is interoperable and can be integrated with various radio technologies, like GSM, MPT-1327, TETRA, DMR, P25 o LTE.

For Marta Fontecha, director of product management and strategy at Teltronic, “the limitation in processing capacity, Problems when managing resources in a multi-agency environment or the excessive complexity of the increasing use of different communications systems can pose significant limitations in the operation of an emergency center.. Teltronic's new control center overcomes these restrictions, based on a virtualized server system distributed in one or several locations that supports all the intelligence of the solution”.

This new version has also had an impact on the graphical interface for operators, friendlier and more configurable, with simplified controls, touch interface and with the possibility of modifying colors or icons. Functionally, supports a wide range of applications: individual and group call, sending and receiving messages, multiconferencias, terminal location, operator supervision, etc.

Added to this is the ability to connect to more than one network infrastructure., so that from the same control center it is possible to manage several agencies (security forces, medical emergencies, firefighters, etc.) that use different networks, making cooperation between them much easier.